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The Federal Service's Collegium Decision in the Sphere of Customers' of Financial Services Rights Protection is Published.


 14.10.2011 

The Collegium Decision of the Federal service on customers' rights protection and human well-being surveillance on the issue «About actual aspects performed by the Federal service on customers' rights protection and human well-being surveillance and its territorial organs of federal state surveillance in the sphere of customers' of financial services rights protection" is published at the Federal service's website.

Item 1.2 of the Decision, in particular, the Consumer Rights Protection Directorate is consigned to prepare and present well-grounded proposals on organization and delivery relating to the legal entities, executing microfinance performance, federal state surveillance in the sphere of customers' rights protection. This decision, though with obviously benevolent aims in customers' rights protection, however, needs several comments.

That is why the National Partnership of Microfinance Market Stakeholders in cooperation with the non-commercial partnership of organizations «Microfinance and development» (NP «MiR») addressed with an official offer the Federal service on customers' rights protection and human well-being surveillance to unite the efforts in the performance on the analysis of the situation at the microfinance market and counteraction to malversations from unconscientious market participants. At the same time, it underlined the importance of defense from excessive administrative load at the market participants, obeying legislation requirements, and the necessity to spread the best practice on customers' rights protection among all MFIs. The Agreement would allow establishing interaction between the Federal service on customers' rights protection and human well-being surveillance, NAMMS and NP «MiR» in the part of developing widespread implementation of well-defined operational standards for microfinance performance, thoroughly protecting the interests of the consumers on the sphere of services for credit consumer cooperatives and microfinance organizations. At the present time the offer is being reviewed by the Federal service.

 

The text of the Collegium Decision is available at the RMC website at:

http://www.rmcenter.ru/about/news/detail.php?ID=3710.


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